I have to thank you so much for your exemplary service. The guitar got here safely and it's perfect. You took excellent care of me and I hope you feel great about helping people get the gear they need to further their passions. Please forward this to whoever you work for. They need to know how happy I am about your service. Thanks again! Keep up the amazing work and rock on!
Recently picked up an FSR Lipstick Strat from Classaxe, and I honestly have to say that it was probably the best experience I've had making a significant purchase.
Shamus was *awesome* - very helpful, answered all my questions, and was patient and accomodating to a fault. As well, I really appreciated the no-pressure sales environment. I'm gonna recommend you guys to *all* of my guitar peeps (It's worth the drive to Kemptville...).
I thought I was gonna have to go to Ottawa to find a shop with a selection even close to yours, but it's great to be able to support a local biz without having to compromise anything...
Thanks again, and special thanks to Shamus. It really is a class act...
Southbound shops at Class Axe Guitars because we want the best!
Rob Balsillie, Vinyl Destination - Merrickville
Outstanding service! All questions answered Bob and Shamus really make you feel like a real customer and not just a dollar sign to them!!
If you have a soul for music... You go to see Bob @ Class Axe Guitars in Kemptville.
I just wanted to let you know how pleased I am with my purchase. I love the guitar, can’t hardly put it down! And I’m really happy with how you do business - fair, honest, relaxed, trustworthy. I’m not sure when I’ll be making another guitar-related purchase but you can be assured that I will be heading back to Kemptville when I do.
Thanks again to you and Shamus.
All the best, John
Hey Bob I just wanted to thank you and Shamus for taking the time yesterday in helping me pick out a new guitar. The experience was one of the best I have had in many years, no salesman pressure and no gimmicks. Even though I travelled quite a piece to get there, you have made yourself a new client and continued customer. Everyone that informed me about your store and staff were right. In my opinion I would describe it like this, A BIG CITY MUSIC STORE WITH THE SMALL TOWN PERSONAL TOUCH.
Once again, thank you very much.
Hi, I was at the GREAT garage sale at Class Axe yesterday,and picked up a new axe along with a couple of accessories. Awesome shop,and Bob and his staff were excellent to deal with and very friendly! To anyone who hasn't been there before,you have to go,you'll have a hard time walking out the door empty handed!!!
For the hardcore COLLECTOR - amazing selection of vintage guitars PLUS loads of Gretschs!
It arrived today and it’s fabulous and your customer service was outstanding. Thank you!
I'm sorry I missed you at the store the other day. It was nice to meet Shamus and get a tour. First off, I have to say that the quality of your stock and the extensive inventory offering caught me off guard. I mean this all in a very good and respectful way. I just didn't expect to find a pro guitar shop that good in a rural area like Kemptville. My experience in the music industry goes back a few years. I worked in a retail music store in Mississauga for almost 13 years. 1988-1990 I was the Canadian rep for Martin Guitars through Martin Canada. 1990-1995 I worked for Coast and Erikson and 1995-2013 at B&J Music doing the Toronto area only. So you can see that I am not a tourist in this industry. As the Brits say.."well done sir ! " The vintage room and the Gretsch guitar room along with all the other stock would have no rivals even in a city like Toronto. I am certainly telling all my music colleagues about your shop. I hope to meet with you on my next visit in March as I go through to the Ottawa area again. Would like to discuss guitars, products and promotions with you.
Warmest regards, Wally Bieniawski